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Compliance

Fulfilling, on the ground, what the system promises to workers. We believe that is the responsibility of anyone registered to provide support.

This page is a reference translation. The Japanese version prevails.

01Policy

Our approach

Registration is
a trust placed in us.

Registered Support Organizations are registered by the Commissioner of the Immigration Services Agency of Japan and provide support entrusted to them by accepting organizations. Registration is valid for five years and can be renewed. Registration details are published in a registry that anyone can check.

Office Ray provides support in accordance with the Immigration Control and Refugee Recognition Act; the Ministerial Order to Provide for Criteria for the Employment Contract for Specified Skilled Workers and Support Plan for Specified Skilled Workers (i); the Operational Guidelines on Accepting Specified Skilled Workers; the Operational Guidelines on Support for SSW (i) Workers; and labor laws and regulations.

02Rights

For workers' rights and lives

A white corridor with light on the floor and greenery through the far window

Knowing is
where protection begins.

In advance guidance and life orientation, we explain working conditions, the rules of daily life, and where to turn for help, in a language the worker fully understands. That support costs are not charged to the worker is also one of the points we explain.

Passports and residence cards stay in the worker’s hands

Workers keep and manage their own passports and residence cards.

Contracts free of deposits and penalty fees

The law prohibits collecting deposits from workers or their families, and entering into contracts that set penalty fees.

The accepting organization covers support costs

Support costs are borne by the accepting organization. The worker does not bear them, either directly or indirectly.

Consultation in a language the worker understands

We accept consultations about work and daily life in a language the worker fully understands.

03Consultation

Where to get help

In life orientation, we tell workers about public consultation services as well as Office Ray’s own contact point.

Office Ray

We also accept consultations from workers in Indonesian, Tagalog, English, and Vietnamese, through social media messages and other channels.

Immigration Services Agency of Japan

The Immigration Information Center handles inquiries about entry and residence procedures in multiple languages.

Immigration Information Center

Ministry of Health, Labour and Welfare

The Consultation Hotline for Foreign Workers takes consultations on working conditions, such as wages and working arrangements, in 13 languages, including Indonesian, Tagalog, and Vietnamese.

Consultation Hotline for Foreign Workers

04Disclosure

Registration details

The details below can be checked by anyone in the registry of Registered Support Organizations published by the Immigration Services Agency of Japan.

Registration
Registered Support Organization No. 22登-007707
Date of registration
October 25, 2022
Registered name
Yurika Tanaka (Office Ray)
Languages supported
Indonesian, Tagalog, English, and Vietnamese

Contact

Before you decide,
let's talk.

Whether to accept workers, outsource support or do it in-house —
we welcome consultations even before you have decided.

Web formContact
A sheer curtain letting in light by a window overlooking the sea

Work can bring light into people’s lives.